Frequently Asked Questions
What forms of online payment do you accept?
Visa, MasterCard, Discover, American Express, and Paypal.
Does Botanical Interests ship orders outside of the United States?
Due to national and international agricultural restrictions, we are only able to ship seeds within the United States. If you are placing an order online, your credit card billing address must also be in the U.S.
How are orders shipped?
All orders are shipped via USPS and FedEx. FedEx expedited options are also available.
Has my order shipped?
You will receive a shipping confirmation email from us on the day your order ships. If you do not receive a confirmation within 3 business days of placing your order, contact customer service at 1-877-821-4340.
Do you provide substitutions if an item is out of stock?
If a variety is out of stock, it will read "Out of Stock" on the website. However, occasionally items do run out of stock quickly. If we run out of an item after you place your order, we will enclose an appropriate substitution or refund the cost of that item at our discretion. If you prefer not to have any substitutions made for items in your order, simply indicate your preference in the order notes field.
Do you offer a discount for large orders?
Yes, we offer volume discounts for orders of 100 packets or more. Please call customer service at 877-821-4340 to place large orders and have a volume discount applied. Orders of $200 or more ship for free.
What is your return policy?
Returns and refunds apply to garden tools and products only. Refunds or replacements are issued only after the item(s) are returned in their original packaging. If an incorrect item was sent to you, or if the item is damaged or defective, the item will be replaced at no additional cost. If the incorrect item or size was ordered, or you change your mind, a refund will be issued minus the original cost of shipping. Customer is responsible for shipping these returns to Botanical Interests. Items that have been visibly used will not be refunded or replaced.
For seed packet issues, please contact customer service at 877-821-4340 or at firstname.lastname@example.org.
How do I reset my password?
On the Botanical Interests home page, click the “My Account” tab. This will bring you to the Member Account Login page where you can click the “forgot password” link. Follow the instructions provided to create a new password.
About Botanical Interests
Do you have a catalog?
Yes! Request your copy now.
Does Botanical Interests donate seed to charitable organizations?Botanical Interests supports non-profit organizations in the United States that inspire and educate gardeners. Eligible organizations include school gardens, community gardens, food banks, homeless shelters, and other qualifying non-profits that promote gardening. Donated seeds must be intended for planting or a direct garden-related event in the United States. Due to a limited availability of seed, we are unable to donate seed for fundraisers or auctions. (If you are interested in fundraising for your organization, see Fundraising with Seeds). Contact donations@botanicalinterests for more information.
Do you still donate funds to organizations through your affiliate program?
We continue to offer our support to schools, non-profits, and charitable organizations through our seed donation program (see above). We also operate an affiliate program, which allows organizations and website owners to earn commission on sales. If you've donated to organizations through an emailable "link", please be advised that we no longer operate that program. For more information please email us at email@example.com.
Do you have a storefront in Broomfield, CO?
We do not currently have a storefront at our Broomfield address.
How do I find a location that sells your products?
Please call our wholesale customer service department at 800-486-2647 to locate a retailer that carries Botanical Interests’ products.
About Our Product
Are your seeds GMO (Genetically Modified Organism/Genetically Engineered)?
No. We have signed the Safe Seed Pledge and have had our seeds verified to be free of GMOs by a third party, The Non-GMO Verified Project.
Do your seeds contain neonicotinoids or other pesticides?
No. Our seeds are not treated with neonicotinoids or other pesticides, or anything else.
Can I use past-date seed?
Botanical Interests guarantees satisfaction on all of our seeds through the date printed on the back of each packet. Germination rates may vary for seeds past this date. If using past-date seeds, we recommend sowing at twice the suggested rate.
What is the best way to store unused seed for future plantings?
Store opened or unopened seed packets in a cool, dry, and dark place until your next sowing.
Do you sell seed in bulk?
Botanical Interests does not sell seeds in bulk. Seed packet weights or counts are provided on each product page, and we do not sell in smaller or larger increments.