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Botanical Interests FAQs & Customer Service

You will receive a shipping confirmation email from us on the day your  order ships. While we strive to ship orders the same day they are  received, there may be delays due to order volume or shipping delays  from USPS during this time. Our hard-working teams really appreciate  your patience and understanding.

Where is my order?

Returns  and refunds apply to garden tools and products only. Refunds or replacements are issued only after the item(s) are returned in their original packaging. If an incorrect item was sent to you, or if the item  is damaged or defective, the item will be replaced at no additional cost. If the incorrect item or size was ordered, or you change your mind, a refund will be issued minus the original cost of shipping.  Customer is responsible for shipping these returns to Botanical Interests. Items that have been visibly used will not be refunded or replaced.

For seed packet issues:
Please contact customer service customerservice@botanicalinterests.com.

What is your return policy?

Thank you so much for thinking of us for your garden! 

Due to national and international agricultural restrictions, we are only able to ship seeds within the United States. If you are placing an order online, your credit card billing address must also be in the U.S.

Do you deliver to my country or area?

Gift Certificate

Not sure what their favorite pepper or gardening tool is? Give a gift certificate! Gift certificates are immediately emailed to your friends or family member. You can also email it to yourself and print as a gift.

Digital Gift Certificates are available here: Gift Certificates

Do you offer Gift Certificates?

Thank you so much for requesting our Botanical Interests 2024 catalog! The digital version is now available for immediate viewing at this link: BI Digital Seed Catalog

We do not have any more printed catalogs available to send this year.  

Don't forget to sign up for our newsletter on our website to receive notifications for specials and sales, and to receive 10% off of your first order. 

Happy growing!

Can I order a 2024 seed catalogue?

We appreciate your patience as we continue to improve the shipping process. While delivery time varies per product, most items (including our Raised Metal Garden Beds) are delivered in approximately 5-7 business days.

To get live updates on the shipping and delivery status of your order, be sure to sign up for SMS message notifications at checkout. 

For any delivery concerns, please contact our Customer Service team at customerservice@botanicalinterests.com or drop a message here. 

The sale is valid from the start to the end dates as specified. All times are in Pacific Standard Time (PST). Discounts and promotions cannot be applied to previous purchases. Products are available while supplies last. Out-of-stock items cannot be b

<h1 id="isPasted"><span style="font-size:13.999999999999998pt;font-family:Arial,sans-serif;color:#434343;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">General Rules for Memorial Day Sale</h1><ul style="margin-top:0;margin-bottom:0;padding-inline-start:48px;"><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">The sale is valid from the start to the end dates as specified. All times are in Pacific Standard Time (PST).</li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Discounts and promotions cannot be applied to previous purchases.</li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Products are available while supplies last. Out-of-stock items cannot be backordered.</li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Promotions may be subject to changes or cancellation without notice.</li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Returns of the free Birdies Bed promotion will include a restocking fee</li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Shipping discounts do NOT apply to Hawaii &amp; Alaska </li></ul><hr> <h1 id="memorial-day-sale-faqs">Memorial Day Sale FAQs</h1> <span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">When does the Memorial Day Sale start and end?<ul style="margin-top:0;margin-bottom:0;padding-inline-start:48px;"><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">The sale begins on Tuesday, May 14th, 2024, at 12:00 am PST and ends on Monday, May 27th, 2024, at 11:59 pm PST. </li></ul><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">What promotions are available during the Memorial Day Sale?<ul style="margin-top:0;margin-bottom:0;padding-inline-start:48px;"><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Epic Gardening and Botanical Interests Promotions: Up to 50% off select summer favorites.</li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Special Offer: Buy 3 Birdies Beds, get 1 free. </li></ul><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Do I need a discount code to enjoy the sale?<ul style="margin-top:0;margin-bottom:0;padding-inline-start:48px;"><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">No discount code is needed for the up to 50% off promotion. Prices will be marked on the site with a strikethrough on original prices. </li></ul><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Can the Memorial Day sale discounts be combined with other offers?<ul style="margin-top:0;margin-bottom:0;padding-inline-start:48px;"><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Yes, the discounts can be combined with other discount codes where applicable.&#xA0;</li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Which products are included in the sale?</li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left: 36pt;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">The sale includes hardgoods, live goods, and a select variety of seeds (384 varieties).&#xA0; </li></ul><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">How does the &apos;Buy 3, Get 1 Free&apos; Birdies Beds offer work?<ul style="margin-top:0;margin-bottom:0;padding-inline-start:48px;"><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">To qualify, you must add all 4 Birdies Raised Garden Beds to your cart. The bed of equal or lesser value will be marked as free automatically. This offer is valid online only and excludes cedar wood beds. The offer can be applied multiple times per order (e.g., buy 6, get 2 free).</li></ul><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Are there any exclusions to the Birdies Beds offer?<ul style="margin-top:0;margin-bottom:0;padding-inline-start:48px;"><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Yes, the offer only applies to Birdies Raised Garden Beds and excludes cedar wood beds.</li></ul> <span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Sale valid ONLINE online only. &#xA0;This offer is not redeemable in any retail store or applied to any mail in orders.&#xA0; <hr><span style="font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">If you have any issues contact us at&#xA0;<a href="https://help.botanicalinterests.com/en-US/contact" style="text-decoration:none;"><span style="font-size:12pt;font-family:Arial,sans-serif;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">customerservice@botanicalinterests.com</a><span style="font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">. A member of our customer service team will get back to you on the next business day.<span style="font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Want more gardening info? Check out our other resources:<a href="http://www.botanicalinterests.com" style="text-decoration:none;"><span style="font-size:12pt;font-family:Arial,sans-serif;color:#1155cc;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Shop</a><span style="font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;|&#xA0;<a href="https://www.youtube.com/user/BotanicalInterests" style="text-decoration:none;"><span style="font-size:12pt;font-family:Arial,sans-serif;color:#1155cc;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">YouTube</a><span style="font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;|&#xA0;<a href="https://www.botanicalinterests.com/blogs/garden-diy" style="text-decoration:none;"><span style="font-size:12pt;font-family:Arial,sans-serif;color:#1155cc;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Blog</a><span style="font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;|&#xA0;<a href="http://www.instagram.com/botanical_interests/" style="text-decoration:none;"><span style="font-size:12pt;font-family:Arial,sans-serif;color:#1155cc;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Instagram</a><span style="font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;|&#xA0;<a href="https://www.facebook.com/BotanicalInterests/" style="text-decoration:none;"><span style="font-size:12pt;font-family:Arial,sans-serif;color:#1155cc;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Facebook</a>

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