We want you to love your Botanical Interests order. Please review the return windows, item requirements, and return options below before starting a return.

Standard Return Window and Condition

• Seeds: Physical seed products may be returned within 1 year from the original date of purchase for store credit.
• Hardgoods: Hardgoods may be returned within 30 days of delivery.
• Condition: Items should be unopened, unused, and returned in their original packaging to qualify for a full refund.
• Processing: Please allow 5-7 business days for returns to be processed after they are received at our warehouse.

Change of Mind or Customer Error Returns

If you accidentally ordered the wrong item, selected the wrong size, or changed your mind, we can refund the purchase price or offer store credit, minus any original shipping costs.

• Standard return fees: Typically $5-$20 based on package weight and location.
• Restocking fee: A restocking fee will apply to change-of-mind or customer-error returns.
• Opened or used items: Refund adjustments may apply for opened packaging or used items.
• Discontinued items: We do not accept returns or exchanges on discontinued items. All sales are final.

Checkout+ Returns

Checkout+ is optional shipping and return protection available at checkout.

• With Checkout+: Covered carrier issues such as lost or damaged shipments, free return shipping on qualifying returns, and a simplified return process.
• Without Checkout+: General return costs are typically $5-$20 based on package weight and are deducted from the final refund.
• Manual returns: Tracking is highly recommended.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, missing pieces, or you received the wrong item, please contact our customer support team right away. We will fully cover the return costs or ship a replacement when the issue is confirmed.

Please include photos and any helpful details so we can review and resolve your request quickly.

International Shipping and Returns

We can only ship seeds and hardgoods within the United States. Third-party services, including freight forwarders, are used at the buyer's own risk.

We cannot accept returns or issue refunds for international shipments sent through third-party services after the order has been delivered to the U.S.-based third party. Our responsibility ends once the package is delivered to that U.S.-based service.

Our "Mother Nature" Guarantee

At Epic Gardening, we source and test the absolute highest quality seeds because we want your garden to thrive. That said, as any gardener knows, plants are ultimately at the mercy of Mother Nature. Between unexpected heat waves, tricky soil chemistry, and hungry local pests, a lot can happen out there in the dirt!

Because so much of gardening relies on these external forces outside of our control, our liability is strictly limited to the seeds themselves. In the rare event that something goes wrong with the product, our financial responsibility will never exceed the original purchase price of the item. We’re always here to help you troubleshoot your grows, but we cannot cover the cost of lost crops or external garden mishaps.

Start a Return

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