Return and Refund Policy

Return Windows by Product

• Seeds: Returnable within 1 year of purchase for store credit.
• Hardgoods: Returnable within 30 days of delivery for a refund or store credit.
• Dropshipped Items: Returnable within 30 days. Items must be returned directly to the manufacturer. Items must be unused, undamaged and in their original packaging. Return labels are not provided, and shipping costs are paid by the customer. Contact Customer Service for return information. (Note: Live Goods such as cannot accept returns due to state shipping restrictions. Please contact Customer Service with photos and any helpful information.)
• Late Hardgoods Returns (31–90 Days): Subject to approval, store credit only, and a restocking fee. No hardgoods returns are accepted after 90 days. (Epic Garden bed exception)

Condition & Eligibility

• Standard Condition: Items must be unopened, unused, and in original packaging (refund adjustments may apply if opened or used).
• Discontinued Items: Final sale; no returns or exchanges accepted.

Shipping & Return Fees

• With Checkout+ (Optional Coverage): Free return shipping on qualifying returns, streamlined processing, and protection against lost or damaged shipments.
• Without Checkout+:
  • Standard Returns: $5–$20 return shipping fee, depending on package weight and location.
  • Modular Garden Beds: Fixed $20 return shipping fee per bed.
  • Deduction: Return shipping fees and original shipping costs are non-refundable and will be deducted from your final refund/store credit.
  • Manual Returns: Tracking is highly recommended for all non-Checkout+ returns.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, with missing pieces, or contains the wrong item:

1. Contact customer support immediately.
2. Provide photos and relevant details for quick review.
3. Once confirmed, we will fully cover return shipping costs or send a replacement at no extra charge.

Processing Time

Returns are processed within 5–7 business days of arrival at our warehouse (or confirmation from the manufacturer for dropshipped items).

Seed Coverage and Limits

At Botanical Interests, we source and test the absolute highest quality seeds because we want your garden to thrive. That said, as any gardener knows, plants are ultimately at the mercy of Mother Nature. Between unexpected heat waves, tricky soil chemistry, and hungry local pests, a lot can happen out there in the dirt!

Because so much of gardening relies on these external forces outside of our control, our liability is strictly limited to the seeds themselves. In the rare event that something goes wrong with the product, our financial responsibility will never exceed the original purchase price of the item. We’re always here to help you troubleshoot your grows, but we cannot cover the cost of lost crops or external garden mishaps.

Start a Return

Start your return or claim in the returns portal.